If you are a routine customer and want to skip for any reason, your next cleaning will reflect the appropriate frequency quoted. For example, if you are bi-weekly but skip cleaning the next time we clean, your monthly rate will apply. This is fair due to the extra dust and dirt build-up in the house. Also being a bi-weekly customer means we have reserved your spot in our schedule to be cleaned by the same team at a consistent time. If customers skip it will affect that team’s entire day’s schedule. Lastly, it is not fair to the monthly customer who pays a higher rate for monthly cleanings, and a bi-weekly customer who is actually only cleaned once that month, but remains at the cheaper rate.